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HP OfficeJet Pro 9720e All-in-One specifications and in-depth review

HP OfficeJet Pro 9720e All-in-One

Manufacturer: HP

The HP OfficeJet Pro 9720e is a large-format inkjet printer built with office environments in mind, offering colour and duplex printing alongside a flatbed scanner and automatic document feeder in a single unit. It weighs 14,600 g and occupies a substantial footprint, reflecting its positioning as a shared or workgroup device rather than a personal desktop unit. A three-year warranty is included, which is notably longer than the one-year coverage common in this product category, and a dedicated smartphone app is available alongside a 2.7″ touchscreen for on-device control.

Print resolution reaches 4800 x 1200 dpi, with black output at 22 pages per minute and colour at 18 pages per minute; the first page out time is 12 seconds for black and 13 seconds for colour. The recommended monthly print volume is 1,500 pages, supported by a maximum duty cycle of 30,000 pages. Connectivity covers Wi-Fi 5, Ethernet, AirPrint, Mopria, Wi-Fi Direct, and one USB port, while Bluetooth, NFC, and an external memory slot are not included. The scanner supports duplex scanning, auto scan mode, and direct-to-PDF output, and copy density is adjustable; OCR, borderless printing, and fax functionality are not available.

Pros
  • Automatic duplex printing and duplex scanning are both supported, enabling double-sided document handling in both directions without manual intervention
  • The built-in ADF and auto scan mode together reduce the effort required for multi-page scan and copy jobs significantly
  • A three-year warranty is included, offering extended coverage compared to what is commonly found on inkjet printers
  • The 30,000-page monthly duty cycle and 1,500-page recommended monthly volume indicate the unit is built to sustain consistent workgroup use
  • Ethernet support alongside Wi-Fi 5, AirPrint, Mopria, and Wi-Fi Direct gives flexible integration into both wired and wireless office networks
Cons
  • At 14,600 g with a volume exceeding 79,000 cm³, the unit is bulky and heavy, making placement and relocation physically demanding
  • Borderless printing is not supported, limiting the range of media layouts the printer can produce
  • OCR is not available natively, so scanned documents cannot be converted to editable or searchable text without additional software
  • Bluetooth, NFC, and an external memory slot are all absent, reducing options for short-range wireless connection and direct file access
  • There is no page preview screen, which means users cannot visually verify a scan or copy job before committing to it
Who is this for?

The HP OfficeJet Pro 9720e is well matched to small and medium-sized office environments that need a shared, high-throughput inkjet device capable of handling a broad range of document tasks. Its combination of automatic duplex printing and duplex scanning with an ADF makes it practical for teams that regularly process multi-page documents on both sides, while the 30,000-page monthly duty cycle and 1,500-page recommended monthly volume support sustained daily use without strain. The availability of both Ethernet and Wi-Fi 5 makes it straightforward to integrate into existing wired or wireless office networks, and the three-year warranty provides a level of long-term reliability assurance that suits a shared workgroup device.

Who is this NOT for?

Users working in space-constrained environments will find the unit's 14,600 g weight and 79,000+ cm³ footprint difficult to accommodate, as it demands a dedicated, sturdy surface and is not easily repositioned. The absence of OCR means it is unsuitable for workflows that require scanned documents to be converted into editable or searchable text natively, without relying on separate software. It is also a poor fit for anyone who needs borderless printing or direct file access via an external memory slot, as neither feature is available, and the lack of Bluetooth and NFC limits short-range wireless connectivity options for users who depend on those interfaces.

General info:

printer functions Print
feeder tray capacity 250 sheets
output tray capacity 75
Has an Automatic Document Feeder (ADF) ✓
volume 79114.77 cm³
height 445 mm
thickness 306 mm
width 581 mm
Is a flatbed scanner ✓
Has a multi-feed detection ✕
warranty period 3 years
weight 14600 g

The HP OfficeJet Pro 9720e is a print-focused unit that also integrates a flatbed scanner and an automatic document feeder, housed in a substantial chassis measuring 581 mm wide, 306 mm deep, and 445 mm tall, with a total volume of approximately 79,115 cm³ and a weight of 14,600 g. The 250-sheet input tray and 75-sheet output tray give it a reasonable paper handling capacity for sustained use, though ultrasonic multi-feed detection is not included. The unit carries a three-year warranty, which provides longer coverage than is typical for inkjet printers in this category.

Print quality:

Can print in color ✓
Can print duplex ✓
print resolution 4800 x 1200 dpi
black print speed 22 ppm
Is a laser printer ✕
print speed color 18 ppm
1st copy out time - black 12 seconds
recommended monthly prints 1500
1st copy out time - color 13 seconds
Has adjustable copy density ✓
printer duty cycle 30000

The OfficeJet Pro 9720e is an inkjet printer — not a laser model — capable of printing in colour with automatic duplex support, at a resolution of 4800 x 1200 dpi. Black output is rated at 22 pages per minute and colour at 18 pages per minute, with a first page out time of 12 seconds for black and 13 seconds for colour. Copy density is adjustable, and the recommended monthly print volume sits at 1,500 pages, backed by a maximum duty cycle of 30,000 pages per month.

Scan quality:

scans documents to PDF ✓
Has an Auto Scan Mode ✓
Has a duplex scanning feature ✓

The OfficeJet Pro 9720e supports duplex scanning, allowing both sides of a document to be captured in a single pass, and includes an auto scan mode that reduces the need for manual configuration between jobs. Scanned files can be saved directly to PDF, streamlining the process of digitising and storing documents.

Connectivity:

supports Wi-Fi ✓
supports AirPrint ✓
supports Wi-Fi Direct printing ✓
supports Mopria ✓
has an external memory slot ✕
Has Bluetooth ✕
supports Ethernet ✓
Wi-Fi version Wi-Fi 5 (802.11ac), Wi-Fi 4 (802.11n)
works with Alexa ✕
compatible with Google Assistant ✕
USB ports 1
has NFC ✕

The OfficeJet Pro 9720e supports both wired and wireless connectivity, with Ethernet and Wi-Fi 5 (802.11ac) available for network integration alongside Wi-Fi 4. Mobile and cross-platform printing is covered through AirPrint, Mopria, and Wi-Fi Direct, and one USB port is provided for direct cable connections. Bluetooth, NFC, and an external memory slot are not included, and the printer is not compatible with Alexa or Google Assistant.

Features:

has borderless printing ✕
screen size 2.7"
has a touch screen ✓
maximum print memory 512MB
Has a dedicated smartphone app ✓
Has an Optical Character Recognition (OCR) ✕
Has a page preview screen ✕
Has a Skip Blank Page function ✕
Can synchronize your documents with a USB drive ✕
Has an answering machine ✕

The OfficeJet Pro 9720e includes a 2.7″ touchscreen for direct on-device control and is paired with a dedicated smartphone app for remote management. Print memory is rated at 512MB, and a page preview screen is not available. Borderless printing, OCR, blank page skipping, and USB document synchronisation are not supported, and there is no fax answering machine functionality.

Final Verdict

The HP OfficeJet Pro 9720e All-in-One is a capable workgroup inkjet device that earns its place in office environments where consistent, high-volume document output is a daily requirement. Its duplex printing and duplex scanning with ADF support streamline two-sided document workflows in a way that reduces manual handling, and the three-year warranty adds a meaningful layer of long-term reliability for a shared device. Its physical scale and the absence of certain features — notably OCR and borderless printing — mean it is best suited to environments with straightforward, text-heavy document needs rather than those requiring versatile media handling or advanced scan processing. For teams that fit that profile, the 9720e offers a well-specified and dependable set of core capabilities.

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